Support

Help with installation, attachments, templates, and downloads.

Include your Shopify store domain, order number, and the visible error message. Never send passwords, API keys, or unrelated customer data.

Email support

Before contacting support

  • Confirm the order has a customer email.
  • Confirm the file is under 100 MB.
  • Test the customer download link.
  • Check external link sharing permissions.

Common topics

  • Customer-page extension activation.
  • Email template setup.
  • Partial delivery and fulfillment.
  • Expired or inaccessible downloads.