Billing, cancellation, and refund requests.
QuickAttach is billed through Shopify. The app includes a 7-day free trial, then continues at US$19.80 per month unless cancelled from Shopify admin.
Free trial
The trial is intended for testing the full workflow: install the app, attach a custom file to a Shopify order, send the branded delivery email, and confirm the customer download path.
Cancellation
Merchants can cancel from Shopify admin. Cancellation stops future QuickAttach billing according to Shopify's active billing flow.
Refund review
For refund questions, contact support with your Shopify store domain, billing date, and a short description of the issue. Requests are reviewed against Shopify billing records and the merchant agreement.
What usually does not require a refund.
- Testing during the 7-day free trial.
- Cancelling before the paid period begins.
- Questions about setup, templates, external links, or customer download access that support can help resolve.
What to include in a billing request.
Send the Shopify store domain, the billing date, the store owner's contact email, and whether the issue relates to trial timing, cancellation, duplicate billing, or app functionality.
Do not send passwords, Shopify admin access, or unrelated customer data.
Need help before cancelling?
If the app is not matching your delivery workflow, contact support first. Many issues are setup-related: email sender, order-status display, file size, or external link permissions.
Email billing support